Privacy Policy

Information We Collect

Personal Information

When you interact with our platform, we collect information that helps us provide better educational services. This includes your name, email address, phone number, and professional background when you register for our programs. We also gather information about your learning preferences and career goals to customize your educational experience.

For our Vietnam-based operations, we collect additional information required by local regulations, including identification details for course certification and compliance with educational standards set by Vietnamese authorities.

Technical Information

Our systems automatically collect technical data to improve your learning experience. This encompasses your IP address, browser type, device information, and interaction patterns with our learning platform. We track which lessons you complete, time spent on materials, and quiz performance to personalize your learning path.

Data Type	Purpose	Retention Period
Contact Information	Course communication and updates	3 years after course completion
Learning Progress	Personalized curriculum delivery	5 years for certification records
Payment Records	Transaction processing and refunds	7 years as required by Vietnam law
Technical Logs	Platform security and performance	12 months

How We Use Your Information

Your information serves multiple purposes in delivering our interpretable machine learning curriculum. We use personal details to create customized learning experiences, matching course difficulty and pace to your background in finance and technology. Communication preferences help us send relevant updates about new courses, industry trends, and networking opportunities.

Academic progress data enables our instructors to provide targeted feedback and identify areas where additional support might benefit your learning journey. We analyze aggregated learning patterns to improve course content and identify topics that resonate most with students pursuing careers in financial machine learning.

Educational Services

• Delivering personalized machine learning curriculum focused on financial applications
• Providing instructor feedback and academic progress tracking
• Facilitating peer-to-peer learning through study groups and collaborative projects
• Issuing certificates and maintaining academic records
• Connecting graduates with industry opportunities in Vietnam's growing fintech sector

Information Sharing and Disclosure

We maintain strict controls over information sharing. FirstSpotStream does not sell personal information to third parties. However, certain business operations require limited information sharing with trusted partners who help deliver our educational services.

Our technology partners who provide learning management systems and video conferencing tools may process your information under strict data protection agreements. These partners are carefully vetted and required to maintain the same privacy standards we uphold.

Required Disclosures

Vietnamese educational regulations require us to share certain academic records with government agencies for accreditation purposes. We also disclose information when legally required by court orders or regulatory investigations. In emergency situations involving student safety, we may share relevant information with appropriate authorities.

Your Privacy Rights

Exercising Your Rights

To exercise these rights, contact our privacy team at info@firstspotstream.com with your specific request. We respond to privacy inquiries within 15 business days for standard requests. Complex requests involving extensive data retrieval may require up to 30 days for complete response.

When requesting data access or correction, please include sufficient information to verify your identity and specify exactly what information you're seeking. This helps us process your request efficiently while maintaining security for all student records.

Data Security Measures

FirstSpotStream employs multiple layers of security to protect student information. All data transmissions use TLS encryption, and our databases employ AES-256 encryption for stored information. Access to student records is restricted to authorized personnel who undergo regular security training.

Our Ho Chi Minh City facility maintains physical security controls including restricted access zones, surveillance systems, and secure server rooms. Regular security audits ensure our protection measures meet international standards for educational institutions handling sensitive student data.

Incident Response

In the unlikely event of a data security incident, we maintain a comprehensive response plan. Students are notified within 72 hours of discovering any breach affecting their personal information. We work with cybersecurity experts and legal counsel to minimize impact and prevent future incidents.

International Data Transfers

Some educational services require transferring information outside Vietnam to countries with adequate privacy protections. Our international partners in the United States and European Union maintain data protection standards equivalent to or exceeding Vietnamese requirements.

When transferring student information internationally, we use standard contractual clauses approved by Vietnamese data protection authorities. These agreements ensure your information receives consistent protection regardless of processing location.

Cookies and Tracking Technologies

Our learning platform uses cookies to enhance your educational experience. Essential cookies enable core functionality like maintaining your login session and saving course progress. Analytics cookies help us understand how students interact with course materials to improve content delivery.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We do not use cookies for advertising purposes or share cookie data with marketing companies.

Children's Privacy

FirstSpotStream's interpretable machine learning courses are designed for adult professionals and university students aged 18 and above. We do not knowingly collect information from individuals under 18. If we discover that a minor has provided personal information, we promptly delete such information and terminate account access.

Policy Updates

This privacy policy may be updated to reflect changes in our educational services, legal requirements, or privacy practices. Material changes are communicated to enrolled students via email at least 30 days before taking effect. Continued use of our services after policy updates constitutes acceptance of the revised terms.

We maintain historical versions of our privacy policy to provide transparency about how our practices have evolved. Previous policy versions are available upon request for students who want to understand how their information was handled during different enrollment periods.